Rapid Response

As part of the large Transformation Programme of Adult Mental Health Services, Mental Health Referral and Crisis Services are changing in Hull and East Riding. This change supports both the NHS Five Year Forward Plan and the Crisis Care Concordat which is a National agreement between services and agencies involved in the care and support of people in a mental health crisis.

Previously there were separate services for working age adults requiring a referral into Mental Health Services in both Hull and East Riding. There were also separate crisis services within Hull and East Riding. These four services are now combining their resources to deliver a new Single Point of Access for working age adult Mental Health referrals and enquiries, named Rapid Response Service. This new service became operational at 8am on Monday 28th November 2016.

Within the new Rapid Response Service there will be a 24/7 Triage referral and advice centre based within Miranda House with sufficient senior clinicians to support phone, postal and electronic referrals 24 hours a day, 7 days per week. All referrals will be responded to in a timely manner with the following outcomes - advice and signposting or an agreement to complete an assessment, this could be through a booked appointment at one of the many assessment clinics across the commissioned area or the referral may indicate a more rapid response with an assessment the same day, conducted, in the majority of cases, in the individuals’ own home.

Following the assessment further signposting and advice may be provided with the outcome shared with the referrer. The assessment may indicate further care and treatment and this will be through a referral into one of the Community Mental Health Teams for a co-ordinated package of care. Should acute mental health care be required the new service will arrange either an admission to hospital or if indicated an Intensive Home Based Treatment intervention.

Within the Hull area this new service will also be accepting all referrals (including older age, children’s and learning disability referrals) for any Mental Health Act need.


From 8am on Monday 28 November 2016 the new Rapid Response Service (RRS) will be accepting all working age adult Mental Health enquiries and referrals. This new service will continue to accept GP and other professions referrals and self/carer referrals and enquiries. This will mean our services are easier to access and more responsive to mental health needs.